LINE OA AI concierge
Answers guest questions about rooms, menus, opening hours, directions and bookings on your LINE Official Account, and hands over to your staff when a guest needs a person.
For hotels and restaurants in Thailand
Answer every guest, even at 2am.
AI that answers guests on LINE, drafts your review replies and gathers OTA messages into one inbox, so your team can focus on the guests in front of them.
What we set up
Quick replies, happier guests.
Review replies
Drafts warm, specific replies to your Google and TripAdvisor reviews, ready for a manager to check and post in a minute.
One inbox for OTA messages
Brings guest messages from Booking.com, Agoda and Expedia into one place, through your channel manager where possible, with a suggested reply for each.
Replies in the guest’s language
Guests write in English, Thai, Chinese, Korean and more. The concierge answers in their language, and your staff see a translation.
Awake at 2am
Late check-in questions and next-morning bookings get answered straight away, not when the front desk opens.
Your team stays in charge
Staff can take over any conversation at any time, and the concierge only answers from information you’ve approved.
LINE OA AI concierge in 7 days
One week from kick-off to live.
Step 1 · Day 1
Kick-off
A call to gather your FAQs, room and menu details, booking links and house rules.
Step 2 · Days 2–5
Build and test
We set up the concierge on your LINE Official Account and test it with real questions from your guests.
Step 3 · Days 6–7
Go live
Your staff get a short training session, and the concierge starts answering guests.
Hotel & restaurant questions
Do we need a LINE Official Account?
Yes. If you don’t have one yet, we’ll help you set it up as part of the project.
Will guests know they’re talking to AI?
We recommend saying so, and guests can ask for a person at any time. Most guests simply want a quick, correct answer.
Can our staff take over a conversation?
Yes, at any time, from the same LINE Official Account chat they already use.
What does it cost?
We quote a small, fixed setup fee after a short call, plus an optional monthly fee for updates and support. No long contracts.
Get in touch
Tell us about your hotel or restaurant.
Let your AI brief us, or fill in the short form. Either way, one of the founders will reply within one working day.
Short on time? Let your AI fill this in.
Your AI assistant asks you a few quick questions, writes a summary and sends it to us. About five minutes, and nothing else to fill in.
- 1
Copy this message
Read https://theaiworkroom.com/intake.md, interview me for The AI Workroom, then send them my brief. - 2
Paste it into your AI assistant, then answer its questions. Skip anything you’d rather not share.
- ChatGPT
- Claude
- Gemini
- Grok
- Copilot
- 3
Check the summary and say “send it”. Your assistant sends it to us for you, or gives you a ready-made email to tap send on. Nothing goes anywhere until you say so.
Use an agent with skills? Install it once
A skill is a saved set of instructions your agent can reuse. Install ours and just say “Do the The AI Workroom intake.”
Claude app
- Download the skill (a small zip file).
- Open Settings → Capabilities → Skills, choose Upload skill and pick the file.
Claude Code, Cursor, Codex and other coding agents
Run this in your terminal with dotagents (opens in a new tab), which installs skills for every agent at once:
npx @sentry/dotagents add https://theaiworkroom.com aiworkroom-intakeor fill in the form yourself
Or email [email protected]